Cancellation Policy

Standard Cancellation Policy

• —More than 14 days before check-in: Full refund.
• —7–14 days before check-in: 50% refund.
• —Less than 7 days before check-in: No refund.

Same-Day / Last-Minute Bookings

All bookings made within 7 days of check-in are non-refundable regardless of when they are cancelled.

Reservation Guarantee

Once a booking is confirmed, dates are reserved exclusively for you and removed from the market. For this reason, our cancellation policy is strictly enforced.

Date Changes (Rescheduling)

• —One rescheduling request allowed if submitted at least 7 days before check-in.
• —Subject to availability.
• —Price differences may apply for the new dates.

No-Shows

Failure to check in on the reserved date constitutes a no-show. No refund will be issued.

Property Issues

If a major issue arises at the property, Luxora will:

• —Resolve it immediately, OR
• —Offer a comparable alternative unit, OR
• —Provide a partial refund if necessary.

Special Events & Peak Periods

During high-demand periods such as Art Basel, Formula 1, Miami Grand Prix, Ultra Music Festival, and major holidays, a strict non-refundable policy applies regardless of cancellation timing. These dates will be communicated at the time of booking.

How to Cancel

To cancel your booking, please contact us directly:
sales@luxoralifestylegroup.com
+1 (833) 659-6053

Please have your booking confirmation number ready. Cancellations must be submitted in writing and confirmed by a Luxora team member to be valid.